Managing Organizational Change: Negotiating Meaning and Power-Resistance Relations

Theoretical developments in the analysis of organizations have recently turned to an “organizational becoming” perspective, which sees the social world as enacted in the micro-context of communicative interactions among individuals through which meaning is negotiated. According to this view, organizational change is endemic, natural and ongoing; it occurs in every-day interactions as actors engage in the process of establishing new meanings for organizational activities. We adopt this approach to study how meanings were negotiated by senior and middle managers in a workshop held as part of a culture change program at a telecommunications company. Our study identifies two very different patterns in these negotiations, constituted by the particular communicative practices adopted by participants. We discuss the implications of these patterns for organizational change in relation to generative dialogue and power-resistance relations between senior and middle managers.